Frequently Asked Questions
Q. Can you do a Saturday or Sunday?
A.Yes. Our crews work Monday thru Friday so we like to make weekends optional for them. However, there are higher rates on the weekends for that service. We like to pay the girls higher for giving up their day off.
Q. Do you use organic cleaning products?
A. Upon request. The girls have a wide variety of cleaning products and we can use the organic ones if requested. We stock Mrs. Meyer’s products for such requests. We don’t use them regularly because they just aren’t quite as effective at cleaning grime or killing bacteria. We will accommodate any cleaning product request. If an area is highly soiled and the requested product won’t quite do the job, we will consult with you on how you would like to proceed.
Q. Do you bring your own vacuum cleaners?
A. Absolutely. We use Shark vacuums and can accommodate any surface. If the customer prefers the use of their personal vacuum, we are happy to to do so!
Q. What do you use for wood floors?
A. Bona and Rejuvenate
Q. Do your teams speak English?
Q. Why are your rates higher than an individual?
A. We hire only the best of the best and we feel that our teams deserve to make a fair wage. Cleaning houses is hard work. So to keep them honest and passionate about their tasks we pay them close to what they would make cleaning as an individual. We also take care of insurance, bonding, and background checks. If something goes wrong, you call us and we handle it so you don’t have to.
Q. What if something gets broken?
A. The staff are required to tell you if something gets broken. We take full responsibility for any item that is broken due to negligence or accident during the cleaning. The only exception is that we won’t take responsibility for items not properly secured. (i.e. A heavy mirror hanging on the wall by a thumb
Q. Are you Licensed, Insured and Bonded?
Q. What is your Covid-19 Policy?
A. If requested, all staff members will wear masks inside your home. Temperature checks and health screenings occur before entering the property.